1. How safe is it to rent a moonwalk?
   Our units are made with fire retardant materials. They have safety exits and an entrance ramp. All four sides of the unit have mesh netting for easy viewing and ventilation. We review all safety rules and guidelines upon our arrival. All units are cleaned and inspected by our staff before each rental. Our staff will inspect the area where the unit is to be set-up to insure safety for everyone.
2. Do you charge for set-up and/or delivery?
   There is never a charge for delivery and set-up within our normal service area. Outside this area, there is a minimum surcharge.
3. Do you require a deposit?
   Yes, we do require a $25-$75 dollar deposit, depending on the amount of equipment rented.
4. What if I need to cancel my reservation?
   Yes, you may cancel your reservation 7 days prior to your event. After that time frame YOUR DEPOSIT IS NON-REFUNDABLE UNLESS IT IS A SEVERE WEATHER  RELATED ISSUE DURING THE TIME THE EQUIPMENT IS SCHEDULED TO BE DELIVERED.  
5. What is your policy if there is inclement weather?
   Bouncers can not be used if there are winds of 25 mph or more, and can not be used in the rain. This is not safe for your children. If the weather looks like it will be unsafe PRIOR TO delivery, we will call you and discuss whether we should cancel the rental and reschedule YOUR EVENT. IF YOU DECIDE TO TRY TO PROCEED WITH THE EVENT AND WE DELIVER THE UNIT OR EQUIPMENT, WE EXPECT YOU TO HONOR YOUR COMMITMENT AND PAY FOR THE RENTAL EVEN IF YOU AT THAT TIME DECIDE NOT TO USE IT. If we set up the unit, and the weather later turns to rain, we will pick up the unit according to schedule. However, in this event, no refund will be given.  
6. Do I need to clean the moonwalk when the party is over?
   You the customer will need to inspect the moonwalk to make sure there will only be reasonable cleaning done by our staff. IN THE EVENT THERE IS EXCESSIVE DIRT, SAND, TRASH, GRASS, ETC.. (OR ANY EXCESSIVE MATERIALS - THERE WILL BE A $25 CLEANING FEE DUE UPON PICK UP OF EQUIPMENT).
7. How much space do I need?
   A 16x16 area or two parking spaces. The area should be free of debris, rocks, and trees. If you have an in-ground sprinkler system, please make sure the timer is not set to go on. We can set up on grass, pavement, or indoors. The only surface that we will not set up on is sand. Sand in the moonwalk will cause your children to get sore feet and knees from the abrasion and rubbing. The unit will also be much more difficult for us to clean.  
8. What are your hours of operation?
   We answer the phones for making reservations from 8am to 9pm Monday thru Sunday. We can deliver and set up equipment as early as 7am and as late as 12pm 7 days a week. We start pick ups around 7pm.
9. How strictly do you keep your schedule?
   We pride ourselves on our punctuality. We will always deliver our units on time or early, however from time to time we run into slight problems on deliveries that could possibly run us slightly behind schedule. Sometimes when we have several units that need to be delivered or picked up simultaneously, we may call you and ask if you can keep the equipment a little longer than originally scheduled, or possibly let you know we are running a little behind.
10. How do I go about reserving an inflatable?
    There are three ways for you to make your reservation.
        A. Call us at 281-441-8486 or 713-205-1840 8am to 9pm Monday- Sunday.
        B. Send us an e-mail at jumpathon@houston.rr.com
        C. Go to the web site jumpathon.com and click on havefun@jumpathon.com to also e-mail us..
11. Do I have to rent for the entire day or can I rent for shorter periods of time?
    Our standard rates are for 8-hour rentals. We can, if the need arises allow you to keep the unit overnight for an additional charge. However the equipment has to be in a FENCED IN AREA, AND THERE CAN NOT BE ANY ANIMALS PRESENT AT ANY TIME. THE CUSTOMER IS FULLY RESPONSIBLE FOR ANYTHING LEFT OVER NIGHT ALONG WITH THE NORMAL DAY RENTAL. IN THE EVENT THERE IS EXCESSIVE DIRT, SAND, TRASH, GRASS, ETC.. (OR ANY EXCESSIVE MATERIALS - THERE WILL BE A $25 CLEANING FEE DUE UPON PICK UP OF EQUIPMENT).
12. When do I pay?
    All payments are due and expected at time of delivery. We will subtract you deposit from your total. We take cash or checks, however if paying by check you will need to show us your driver license. We will need a driver license number, exp date, and date of birth. WE HOWEVER PREFER CASH. AS SMALL BUSINESS OWNERS, WE CANNOT AFFORD THE INCONVENIENCE OF AND EXPENSE OF RETURNED CHECKS.
    THERE WILL BE A $35 DOLLAR RETURNED CHECK FEE ON ALL RETURNED CHECKS, NO EXCEPTIONS!  
13. Do you offer a discount for renting multiple units?
    Call us if you have a need for renting multiple units on a single day. We will work with you in any way we can on a case by case basis.

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